Privacy Policy

Last updated: 14 September 2026

1. About this Privacy Policy
   Maxwell Energy is committed to respecting and protecting the privacy of customers, prospective customers, suppliers, contractors and website visitors. This policy explains how we collect, hold, use and disclose personal information in connection with our website, energy consultation services, solar and battery projects, online enquiry forms, advertising campaigns and other interactions. Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
2. Information We May Collect
   We may collect your name, telephone number, email address, residential, business or project address and postcode; information submitted through consultation or lead forms; property and energy requirements; electricity bills and energy usage; existing solar, battery, electrical or energy systems; project, quotation, contract, payment and correspondence information; website and advertising interactions; and other information voluntarily provided. We generally do not seek sensitive information unless reasonably necessary and permitted by law.
3. How We Collect Personal Information
   We collect information when you submit an enquiry, contact us, request a quotation, consultation, assessment or design, provide property or technical information, enter an agreement, engage us for a project, or otherwise communicate with us. We may also receive information from relevant service providers, contractors, referral partners, technology platforms and project participants. Our website may collect device, browser, IP address and website-activity information through cookies and similar technologies.
4. Why We Collect and Use Personal Information
   We use personal information to respond to enquiries; assess requirements; arrange consultations and assessments; develop designs, proposals and quotations; communicate with you; deliver and support projects; manage relationships, contracts, accounts and records; improve services and advertising; maintain security; meet legal, regulatory, insurance and compliance requirements; and operate Maxwell Energy.
5. Solar and Battery Consultation Information
   We may ask about interest in solar or battery storage, existing solar, electricity consumption or bill amounts, property location, timing and existing energy equipment. This helps us understand requirements and discuss suitable options. It is not an offer, quotation or engineering design; further assessment may be required.
6. Website and Online Enquiries
   We collect information voluntarily submitted through website forms and may use cookies, analytics and similar technologies to maintain functionality and improve digital services and advertising.
7. Facebook, Instagram and Other Digital Advertising
   Where lead forms are submitted through Facebook, Instagram or other platforms, we may receive details such as name, email, telephone number, postcode, energy requirements, existing solar status, electricity usage or bill range, and timing. Third-party platforms handle information under their own privacy terms.
8. Disclosure of Personal Information
   We may disclose information where reasonably necessary to authorised Maxwell Energy representatives; installers, electricians, engineers, contractors and project partners; suppliers and manufacturers; IT, hosting, cloud, communications, CRM and software providers; professional advisers; payment providers; network, regulatory, government or industry bodies; and advertising, analytics and technology providers. We do not sell personal information.
9. Overseas Disclosure and Processing
   Technology, cloud, communications, analytics, advertising or software providers may store or process information outside Australia. Locations can vary by provider. Where required, we take reasonable steps in relation to overseas handling or disclosure. Contact us for further information relevant to your personal information.
10. Direct Marketing
    Where permitted by law, we may communicate about relevant products, services or energy solutions. You may opt out using an unsubscribe option or by contacting Maxwell Energy. Submitting an enquiry does not require agreement to unrelated marketing.
11. How We Hold and Protect Personal Information
    Information may be held electronically or in physical records. We take reasonable steps, including access controls, account security, secure systems, reputable providers, backups and internal procedures, to protect information. No electronic method is completely secure. When no longer required, information is destroyed or de-identified where required by law.
12. Data Breaches
    We respond to suspected or actual data breaches in accordance with applicable legal requirements, including the Notifiable Data Breaches Scheme where it applies.
13. Accessing or Correcting Your Personal Information
    You may request access to, or correction of, personal information we hold. We may verify identity. Access may be restricted where permitted by law.
14. Privacy Enquiries and Complaints
    Contact us with questions, concerns or complaints. We will review complaints and aim to respond within a reasonable period. If applicable, you may contact the Office of the Australian Information Commissioner if not satisfied.
15. Third-Party Websites and Services
    We are not responsible for the privacy practices of independent third-party websites or services. Review their privacy policies before providing personal information.
16. Changes to This Privacy Policy
    We may update this policy to reflect changes to our business, technology, information-handling practices or legal requirements. The latest version will be published on our website with its last-updated date.
17. Contact Us
    For privacy enquiries, access or correction requests, or privacy complaints, contact Maxwell Energy on 1300 138 680.